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    Customer Service

    Shipping & Delivery

    Free Shipping:

    Most items have Free Shipping to the 48 continental United States. For heavier and more fragile items there are shipping charges. Please refer to the product page to see if the item you want ships for free. 

    International Shipping:

    For shipping to Canada, Mexico, or any other country please contact us for a shipping quote or fill out this form Request quote

    Available Items:

    Items that are in stock and available will ship within 1-2 business days. 

    Custom Order Items:

    Items that are not in stock and need to be ordered will ship within 7-21 business days. 

    Packaging:

    We take great care in packaging our items to ensure their safe and undamaged arrival to our customers.

    However, we cannot control how the shipping companies handle our merchandise.

    This is why we ask our customers to inspect the item upon delivery, and if there is any damage, refuse the delivery and do not sign for it. If this happens, contact us immediately and we will handle the situation and get a new item shipped to you. 

    Questions?

    If you have any questions about shipping time or item availability e-mail us at sales@exoticbathexpo.com or call us at (718) 687-2244

     

    Privacy & Security

    Please note: Exotic Kitchen & Bath Expo protects your information in every way possible. We do not sell your information.

    During your visit as you browse through the web site, read pages, or download information, we will automatically gather and store certain information about your visit but not about you. This information does not identify you personally. We automatically collect and store only the following information about the visit:

    • The Internet domain (for example, "xcompany.com" if a private Internet access account, or "aschool.edu" if connected from a university) and IP address (an IP address is a number that is automatically assigned to a computer whenever it is surfing the Web) from which access to our web site is gained;
    • The type of browser and operating system used to access our site;
    • The date and time of access to our site;
    • The pages visited and for how long; and
    • The address of the website from which the initial visit to this website was launched, if any.

    We use this information to help us make our site more useful to visitors and to learn about the number of visitors to our site and the types of technology our visitors use. The data collected is not connected to your personal information or identity. 

    Purchasing

    When you purchase something on our site we ask you for some personal information. This information includes but is not limited too:

    • Name
    • Address
    • e-Mail Address
    • Phone Number 
    • Credit Card 
    We do not share, trade, or sell any of this information. We use this information solely for the purpose of fullfiling your order. 
    Links to Third Parties

    This Website may at times contain links to other sites. Exotic Kitchen & Bath Expo is not responsible for the privacy practices of other sites, which may be different from the privacy practices described in this policy. We encourage you to become familiar with privacy practices of other sites you visit, including linked sites.

    Security

    For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage.

    Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and 18 U.S.C. Sec. 1001 and 1030. Information also may be used for authorized law enforcement investigations. Except for the above purposes, no other attempts are made to identify individual users or their usage habits.

    Revisions

    We reserve the right to change or modify this privacy statement at any time. If we revise our privacy statement, we will post those changes on the homepage and other places so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


    Returns, Replacements, & Cancellations 

    Returns:

    Should you want to return an item for a reason other than damage please follow the following steps:

    • Check the box and the contents upon delivery! Make sure to open the box and check the actual item!
    • If you cannot inspect the box or the contents make sure to write "not inspected" on the delivery receipt & contact us within 48 hours.
    • If the box is damaged mark "damaged" on the delivery receipt & contact us within 48 hours.
    • If the item is damaged do not accept the delivery! Refuse the delivery & contact us within 48 hours.
    • If possible please try to take a picture of the damage and include it when contacting us.

    Please note that a resolution for a freight claim can take up to 90 days. Credits will only be made once the claims are resolved with the carrier.

    Replacements:

    Should you receive an item that is damaged please contact us within 14 days for a return merchandise authorization (RMA). All items must meet the following criteria in order to be eligible for return:

    • Box & packaging must be intact.
    • All packaging materials, accessories, and pamphlets must be present. 
    • The item must have never been installed or used.
    • The item must be in resalable condition.
    • The item must not be part of the "not eligible for return" list (see below).

    All items returned because of buyer's remorse will be subject to a 25% restocking fee and the buyer is responsible for original & return shipping costs.

    Please not that any items returned to us without an RMA will be rejected and the buyer will be responsible for all shipping costs. 

    The following product categories and manufacturers are not eligible for return:

    • Fireplaces
    • Shower Doors
    • Shower Bases
    • Tile
    • Toilets
    • Interior Doors
    • Grills
    • Reception Desks
    • Vanities
    • Countertops
    • Mirrors & Cabinets
    • Bathtubs & Whirlpools
    • Shower Trays
    • Special Order & Custom Order Items
    • Orders that were shipped to Alaska, Hawaii, Canada, or International Orders

    These exclusions do not apply to returns that are due to damage or error on the part of Exotic Home Expo. 

    Please allow up to 30 days for all returns to be processed and all credits to be made.

    Cancellations:

    If you would like to cancel your order please e-mail us at sales@exotichomeexpo.com Exotic Home Expo will be happy to cancel any orders that have not begun the shipping process. Items that are already being prepared for shipping can be canceled and will incur a 10% cancellation fee. If the item has already shipped, a cancellation cannot be made. In this case please follow the return directions above.

    Please note that if you have not received a confirmation for the cancellation of your order, your order has not been cancelled. Orders must be cancelled before 3 P.M. Eastern Time. Cancellation requests made after that time will be processed as received the next business day. 

    Please make sure to receive confirmation of your cancellation. If you do not receive a reply to your e-mail within 1 business day please call our customer service line. Cancellations made by voicemail are not accepted!

    Fees:

    Returns Due To Shipping Damage, Defects, or Wrong Item: No Fees. Please see above replacement policy and send pictures of issue if possible.
    
Buyer Remorse Return: 25% Restocking Fee, Original Shipping Costs, & Return Shipping Costs.
    
Cancellation Fee: No Fee If Cancelled Before Order Has Been Processed For Shipping, 10% If Order Has Already Been Processed For Shipping.

    Ordering

    Ordering on our website is as easy as 1, 2, 3.
    1. Select the item you like
    2. Add it to your cart
    3. Checkout

    Payment, Pricing & Promotions

    We accept all major credit cards, PayPal, and Google Wallet (Google Checkout). All prices and promotions are subject to change without notice. Promotions are only valid until the time specified in the terms of the promotion.

    Viewing Orders

    To view your order, log-in to your account and press "Order History"
    If you have any questions about your order feel free to contact us.

    Updating Account Information

    To update your account information, log-in to your account and update your profile.
    
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