Terms & Conditions
All merchandise is subject to a 25% restocking fee and an RMA must be requested within 14 days.
Buyer pays return shipping for all returns. (Items that arrive damaged will be exempt from this fee if damage is reported within 48 hours of delivery. Please see the details about returning DOA items by visting our Shipping & Returns page.)
Please check items upon delivery! No claims will be considered after delivery is signed for.
Tiles are subject to variation in shade and calibration. Make sure to inspect all goods before installing.
Special Order Items
No returns will be accepted on any special order items.
Lead time for custom orders range from 10-90 days.
Orders shipping to NY are subject to a 8.875% tax.